Return & Refund Policy
Refund in case of cancellations is mentioned in the cancellation policy. Kindly go through the same.
Return in specific cases is described below -
The acceptance of the order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicating to customer. No refund is allowed on the spot if the order may or may not be accepted. However, in case if wrong or a defective product has been received, do let us know at the
time of receiving delivery only. . You can write your concern to us at
[email protected] or call us at +91 7497897719.
After investigating all the circumstances if such case happens the order might be
cancelled and the amount paid by the customer will be refunded back to the
ACAKES wallet or the bank account. The refunds are only initiated once the customer confirms over mail [email protected] that where the refund has to be done - ACAKES wallet or bank account. No return and refund is possible in case of customized products like Karwa Chauth thali set.
Note: 10% of the order value is charged as a processing fee. 90% refund to Bank Account or
if a customer wants 100% refund can be requested in ACAKES wallet, where we
waive off processing fee.
Refund will be processed within 10 days period.
Ambala Cakes will not be responsible and will not guarantee a refund for such cases
where:
•
All the items in the specified orders are delivered to an
incorrect address provided by the sender.
•
Unsuccessful deliveries arising from the recipient not being
present at the time of delivery at the address provided by the sender. The
order will be returned and within 4 hours if the customer request comes to
redeliver at the same address then it is chargeable of rs 200/- but after 4
hours that order is treated as completed and no refund will be applicable on
this.
•
If the recipient refuses to accept the delivery the order
will be returned and treated as completed and no refund will be applicable on
this.
Address Change Requests:
If the customer requests to change the address before 12 hours of the same pin code
in the area then it will be acceptable and free of cost. After crossing the time
period if the request comes then it will chargeable of Rs 200/-.
Pincode Change Requests:
The customer himself/herself responsible to provide the correct address and pin code of the
delivery address. Sometimes the address mentioned does not correspond to the
pin code of the delivery area.
If the customer chooses the wrong pin code then the following cases will arise as –
•
The system will check the correct pin code whether it is a
serviceable area or not. If the actual pin code of the delivery address entered
is not serviceable then no refund will be initiated and the order stands cancelled.
•
If it is a serviceable area, our team contact you regarding
the wrong pin code in address or you have contacted for the change in pin
code then the charges for the new pin code will apply.
•
If you do not wish to pay the charges of any reason then the
order will not be refunded and the order stands as cancelled.
Divya K.
3 Weeks ago
I recently used this cake delivery website to surprise my sister on her birthday, and I couldn't be happier with the experience. The website was easy to navigate, and I found a wide variety of cake options to choose from. The ordering process was smooth and hassle-free, and I appreciated the option to customize the cake with a personal message. The delivery was prompt, and the cake arrived in perfect condition. Not only was the presentation beautiful, but the taste was absolutely divine. My sister was overjoyed, and all the guests couldn't stop raving about how delicious the cake was. I highly recommend this cake delivery website for anyone looking to send a special treat to their loved ones.
Rohini C.
4 Weeks ago I recently ordered a cake from this delivery website for a small gathering, and overall, it was a positive experience. The website had a decent selection of cakes to choose from, and the ordering process was straightforward. The delivery was on time, and the cake looked good. The taste was delicious, and everyone enjoyed it. The quality and flavor were excellent, and I would consider ordering from this website again in the future.
Payal M.
2 Weeks ago I had an amazing experience with this cake delivery website! The range of cakes available is truly impressive, and the flavors cater to every palate. The ordering process was quick and simple, and I appreciated the option to add special instructions. The delivery was prompt, and the cake arrived in perfect condition, beautifully packaged. The taste surpassed my expectations. Each bite was a burst of flavors, and the texture was moist and heavenly. The attention to detail in the design was remarkable, and it made for a stunning centerpiece at our celebration. The compliments kept pouring in, and everyone wanted to know where the cake came from. I can confidently say that this is the best cake delivery website I have ever used!
Neha C.
2 Weeks ago Exceptional cakes, exceptional service! The delivery was hassle-free, and the cakes were a delight. Each bite was a burst of flavor and pure indulgence. Highly satisfied with this cake delivery website!
Urvashi D.
2 Weeks ago A reliable cake delivery website that never disappoints! The cakes were delivered fresh and on time. The quality and taste were outstanding, and the customer service exceeded expectations. Will definitely order again!
Nancy S.
10 Days ago I couldn't be happier with this cake delivery service! The cakes were delivered with care and arrived fresh and moist. The flavors were incredible, and the presentation was lovely. The team behind the website was responsive and accommodating. Truly a five-star experience!
David G.
3 Weeks ago This cake delivery website is a dream come true for cake lovers like me. The cakes were heavenly, and the delivery was smooth. The website's user-friendly interface and extensive selection made it easy to find the ideal cake. I'm impressed and satisfied with their service.
Sidharth S.
12 Days ago Flawless service! The cake was delicious and the flowers that were delivered were stunning. Timely delivery and exceptional quality. Highly recommend this cake and flowers delivery website for any special occasion!
Akshay G.
1 Months ago The heart-shaped cake I ordered for a special occasion was a true masterpiece. Not only did it look absolutely stunning, but the taste was also heavenly. The delivery was prompt and the entire experience was exceptional. Highly recommend for romantic celebrations!
Komal M.
5 Weeks ago I couldn't have asked for a more perfect 1st birthday digit cake! It was beautifully designed, capturing the essence of the celebration. The cake itself was moist and flavorful, impressing both kids and adults. The delivery was seamless, making it a stress-free experience. Highly recommended for milestone birthdays!
Sakshi M.
5 Weeks ago The 2-tier chocolate cake I ordered was an absolute showstopper! The layers of rich, moist chocolate goodness were pure indulgence. The design was elegant and the craftsmanship was impeccable. The delivery was prompt, and the cake was a hit at the event. Highly recommended for chocolate lovers!
Hema M.
5 Weeks ago The heart-shaped red velvet cake I received was a true delight. The vibrant red color and velvety texture made it visually appealing, while the rich and tangy flavors left me craving for more. The delivery was prompt, and the cake arrived in perfect condition.
Megha G.
5 Weeks ago The KitKat cake I ordered was an absolute crowd-pleaser! The combination of moist cake, luscious frosting, and a generous amount of KitKat bars made it a true indulgence. The delivery was punctual, and the cake arrived intact. A must-try for KitKat lovers looking for a unique and delicious treat!
Sapna G.
5 Weeks ago The anniversary cake I ordered was the perfect centerpiece for our celebration. The design was elegant and customized to our preferences. Not only did it look stunning, but it also tasted amazing. The delivery was seamless, and the customer service was exceptional. Highly recommended for anniversary celebrations!
Roohi S.
5 Weeks ago The 2-tier fondant cake I received was an absolute masterpiece. Not only did it look stunning, but it also tasted incredible. The delivery was on time, and the cake was the highlight of the event.
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